Privacy Policy
At NativeThing.com (“we,” “us,” or “our”), your privacy is our top priority. We are fully committed to protecting and respecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.
1. Commitment to Privacy and Data Protection
We recognize that your personal information is valuable, and we are dedicated to maintaining its confidentiality and integrity. Our data handling practices are designed to respect your privacy rights while complying with relevant legal obligations.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all personal data collected through your use of the NativeThing.com website and associated digital services, including when you purchase products or communicate with us. For the purpose of applicable data protection laws, we act as the Data Controller of your personal information.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes anonymized data about how you use the website, such as your browser type and version, device identifier, IP address, operating system, time zone setting, clickstream data, and referral URLs.
b. Account Data
Includes data provided directly by you when creating an account, such as full name, email address, postal address, and phone number.
c. Profile Data
Includes preferences, product interests, wishlists, purchase history, and behavioral insights based on your interaction with our services.
d. Communication Data
Includes records of customer support requests, feedback, and communication history through various channels, including email and live chat.
e. Technical Data
Includes device type and model, hardware information, system configurations, language settings, browser plug-ins, and diagnostics and crash data.
f. Transaction Data
Includes information related to orders, payments, billing addresses, shipment tracking, and order confirmation details.
g. Preference Data
Includes your marketing preferences, subscription status, cookie consents, and behavioral advertising choices.
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
– Consent: For sending marketing communications or placing non-essential cookies.
– Contract: For creating and managing your account, fulfilling orders, and processing payments.
– Legitimate Interests: To operate, improve, and optimize our website and services while ensuring security and fraud prevention.
– Legal Obligation: Where processing is required under legal or regulatory frameworks, such as retention of invoices for compliance purposes.
5. Your Rights
Under applicable data protection laws, you may exercise the following rights concerning your personal data:
– Right of Access: You may request confirmation of whether we process your data and request a copy of that data.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your data, subject to certain legal obligations.
– Right to Restriction: You may request the limitation of processing where accuracy is contested or the processing is unlawful.
– Right to Data Portability: You may request your data in a structured, commonly used format and transmit it to another controller.
– Right to Object: You may object to certain types of processing, including for direct marketing or based on our legitimate interests.
To exercise any of these rights, please contact us at [email protected]. We may request documentation to verify your identity before processing your request.
If you are a California resident, you may also have additional rights under CCPA, including the right to opt-out of the sale of personal information and to not receive discriminatory treatment for exercising your privacy rights.
6. Security Measures
We implement technical and organizational measures to safeguard your data, including:
– SSL encryption for data transmission.
– Strict access controls and authentication practices.
– Regular data backups with secure storage.
– Employee data protection training and role-based data access.
– System vulnerability assessments and security patching.
7. International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. When such data transfers occur, we utilize mechanisms such as Standard Contractual Clauses (SCCs) or ensure the recipient country provides an adequate level of data protection as recognized by the European Commission or other competent authorities, as applicable.
8. Data Retention
We retain personal data for no longer than necessary for the purposes for which it was collected:
– Usage Data: retained for 26 months for analytics purposes.
– Account Data: retained for the life of your account and for six (6) years after account termination for legal compliance.
– Profile and Transaction Data: retained for six (6) years for financial and taxation purposes.
– Communication Data: retained for three (3) years after the communication ends.
– Technical Data: retained up to one (1) year for performance optimization.
– Preference Data: retained until consent is withdrawn or three (3) years, whichever is shorter.
9. Cookie Policy
We use cookies and similar technologies on NativeThing.com to improve user experience and analyze usage. These include:
– Essential Cookies: Necessary for website functionality and security.
– Functional Cookies: Enable personalization and remember preferences.
– Analytics Cookies: Help us understand how users interact with the site.
– Performance Cookies: Monitor site performance and bug detection.
Our site may also use third-party tools that place cookies, which are governed by their respective policies.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, you have full control over your cookie preferences. Upon first visit to our website, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies. You can modify your preferences at any time by accessing the cookie settings within the footer or browser settings.
We do not sell your personal information or use cookies to identify you without consent. If you are a California resident, you may opt out of the sale of personal information by clicking the “Do Not Sell My Information” link on our website.
11. Children’s Privacy
Our services are not directed to or intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that we have inadvertently collected such data, please contact us immediately at [email protected] so that we can take appropriate measures to remove the information.
12. Policy Updates and Notifications
We reserve the right to amend this Privacy Policy in response to changing legal, technical, or operational requirements. When updates are made, we will notify users via the website or via email if the changes materially affect their rights. Continued use of the website after such changes constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, feedback, or concerns about how your data is handled, or if you would like to exercise any of your rights, please contact us:
Email: [email protected]
Website: https://www.nativething.com
We are committed to full compliance with GDPR, CCPA, and other applicable data protection laws. Please don’t hesitate to reach out to us with your privacy-related requests or concerns.